ck6 Privacy Policy

1. Introduction

ck6 operates as Bangladesh's trusted online casino and sports betting platform, accessible at ck6.asia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform, including our website and any associated services.

By registering an account, depositing funds, or otherwise using any part of the ck6 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree, please discontinue use of the platform immediately.

2. Information We Collect

We collect information that is necessary to provide you with a secure, fair, and personalised gaming experience. The categories of information we collect are described below.

Personal Identification Information

• Full name, date of birth, and gender (required at registration for age verification).
• Email address and mobile phone number used to create and manage your account.
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Khulna) for identity verification purposes.
• Government-issued ID documents such as National ID (NID) or passport, where required for KYC compliance.
• Profile photograph, where required for enhanced account verification.

Technical and Usage Information

• IP address, device type, operating system, and browser version collected automatically when you visit ck6.
• Pages visited, links clicked, games played, bets placed, and session duration for platform improvement.
• Transaction history including deposit amounts, withdrawal requests, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Customer support communications, including live chat transcripts and email correspondence, to help resolve queries.

3. How We Use Your Information

ck6 uses the information we collect solely to operate, improve, and protect the platform and to serve our users in Bangladesh effectively. Specifically, your information is used for the following purposes:

• Account creation, verification, and ongoing account management including password resets and security alerts.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card networks, and verifying payment legitimacy.
• Complying with age verification obligations — ck6 is a 21+ only platform and we use your date of birth to enforce this restriction.
• Detecting and preventing fraudulent activity, money laundering, cheating, and other forms of platform abuse.
• Personalising your experience by recommending games, bonuses, and promotions that match your preferences and playing history.
• Sending transactional notifications (deposit confirmations, withdrawal approvals) and, with your consent, promotional communications about new games and offers.

4. Sharing of Your Information

ck6 does not sell, rent, or trade your personal information to any third party for commercial gain. We may share your information only in the following limited circumstances:

• Service providers: Trusted technology partners (payment processors, hosting providers, KYC verification services) who are contractually bound to keep your data confidential and use it only to perform services on our behalf.
• Legal obligations: Where we are required by applicable law, court order, or regulatory authority to disclose information, we will do so with appropriate safeguards where possible.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ck6's business, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer.
• Fraud prevention: We may share data with fraud prevention agencies or other gambling operators (in anonymised or aggregated form) to protect the integrity of the platform.

We require all third parties that handle your data to respect its confidentiality and apply appropriate technical and organisational security measures at all times.

5. Cookies and Tracking Technologies

ck6 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your browsing experience, remember your preferences, and analyse how the platform is used.

We use three categories of cookies on our platform:

• Essential cookies: Strictly necessary for the platform to function, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: Help us understand player behaviour and platform usage patterns so we can continuously improve our services for Bangladeshi users.
• Preference cookies: Store your language settings, game preferences, and display choices to personalise your experience on return visits.

6. Payment Data and Financial Information

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the information necessary to complete the transaction. This includes your mobile wallet number or card details, which are processed through secure, encrypted payment gateways.

ck6 does not store full card numbers or mobile banking PINs on its servers. Payment credentials are handled directly by our certified payment partners. We retain only the transaction reference, amount, timestamp, and status required for accounting, dispute resolution, and regulatory compliance purposes.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. As a general guideline, active account data is retained for the duration of your account's activity plus a further period required by applicable regulations.

When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. If you request account closure, we will action the deletion of non-legally-required data within a reasonable timeframe following verification of your identity.

8. Your Rights Over Your Personal Data

As a user of ck6, you have rights regarding your personal information. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include:

• Right of access: You may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right of rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right of erasure: Subject to our legal retention obligations, you may request that we delete your personal data when it is no longer needed for the purposes it was collected.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your personal data while a complaint or correction request is being resolved.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour that objection immediately.

To exercise any of the above rights, please write to us at [email protected] with your registered account email address and a description of your request. We will respond within a reasonable period and may need to verify your identity before processing certain requests.

9. Security of Your Data

ck6 implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL encryption for all data transmitted between your device and our servers, firewalled database servers, and access controls that restrict data access to authorised personnel only.

While we take every reasonable step to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to choose a strong, unique password for your ck6 account, enable any available two-factor authentication, and to contact us immediately at [email protected] if you suspect unauthorised access to your account.

10. Third-Party Links and Services

The ck6 platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad) and game providers (Pragmatic Play, Evolution Gaming, Spribe). These third parties operate independently and have their own privacy policies, which govern the use of any information you provide to them directly. ck6 is not responsible for the privacy practices or content of third-party services. We recommend you review the privacy policies of any third-party service you interact with.

11. Age Restriction — 21+ Only

ck6 is strictly an adult platform. You must be 21 years of age or older to register an account or place any bets on our platform. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe a minor has registered on ck6 without your knowledge, please contact us immediately at [email protected] and we will delete the account and all associated data promptly.

We use date-of-birth verification at registration and may request additional identity documents as part of our KYC process to confirm that all players meet the 21+ requirement. This is a non-negotiable safety measure designed to protect young people from the potential harms of gambling.

12. Changes to This Privacy Policy

ck6 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ck6 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck6 handles your personal data, our dedicated support team is available to assist you. We are committed to responding promptly and transparently to all privacy-related enquiries.

Email us at: [email protected]